Refund policy
Return Policy
Products can be returned within 7 days from the date of delivery. Payment refunds are applicable only in case of damaged products or delivery of an incorrect size (size other than that ordered). In all other cases, exchange or e-Voucher (1 year validity) is available.
Returns and exchanges are done free of cost if wrong products (incomplete sets or incorrect style), wrong sizes (size other than that ordered), or damaged products are received by the customer. However, the Company reserves the right to levy shipping charges on cases that come under legal scrutiny.
Exchanges are permitted for sizes and products of the same price.
Return Intimation
To initiate a return, exchange, or cancellation, you can:
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Click on the return & cancellation link in the website footer to submit an online request.
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Alternatively, contact our Customer Support team:
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Call: [DIVVA CUSTOMER SUPPORT NUMBER]
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Email: [DIVVA CUSTOMER SUPPORT EMAIL]
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Please ensure that you contact us within 7 days from the date of delivery. When sending an email, please make sure to include the following details:
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Order Number
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Courier Docket Number or AWB Number
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Reason for Return
Guidelines for a Valid Return
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Product and accessories, if any, should be in original condition.
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Tags should be retained and returned.
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Jewelry, Masks, Fragrances & Stationery are non-returnable.
Returns and exchanges are done free of cost if wrong products (incomplete sets or incorrect style), wrong sizes (size other than that ordered), or damaged products are received by the customer.
Cancellation Policy
An easy cancellation process is available for all our esteemed customers. You can cancel your online order before the product has been shipped. Your entire order amount will be refunded.
You can cancel an order through the following steps:
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Click on the return & cancellation link in the website footer to submit an online request.
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Or call us on our support number: [DIVVA CUSTOMER SUPPORT NUMBER]
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Or email us at: [DIVVA CUSTOMER SUPPORT EMAIL]
Please note that the complete order needs to be canceled. We do not accept partial order cancellation requests.
Refund Policy
Your refund will be initiated by us within 2 business days of receiving the refund request and authorization of the refund.
Your refund is estimated to be credited to the account used for order payment within 4–8 days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks, payment gateways, and external couriers (for cheques).
Mode of Refund
For both cancelled orders and returned products (due to incomplete sets, incorrect style, wrong sizes, or defective products delivered), the refund amount will be credited back into the same account (online banking, credit card, debit card) that was used to make the purchase.
In case of Cash on Delivery (COD) orders, the refund will be done through NEFT.
Product Images and Tags Required
We require product images and tags in the following cases:
| Reason | Required Image |
|---|---|
| Defective product received | Only product image required |
| Wrong product received | Both product & tag images required |
| Wrong size received | Both product & tag images required |
| Unhappy with colour, i.e. faded/blurred | Only product image required |
| Product different from website / doesn’t look the same | Only product image required |
| Incomplete order received | Only tag image required |
Your refund will be initiated by us within 2 business days of receiving the refund request and authorization of the refund.
Your refund is estimated to be credited to the account used for order payment within 4–8 days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks, payment gateways, and external couriers (for cheques).